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They knew I wasn't happy by the repeated phone calls that were met with excuses. Finally, the shop owner confided that they just didn't have the money to refund me. That I could understand. Their business must be hurting badly with the quality (lack of) of work they perform there. I would have...

I'm the guy with said Vmax. I've mailed out a letter to this shop certified mail. It reads: The worst part is that the owner and one of the laborers is now riding by my sons house revving their engines and spinning out as if I did something to them (that's where they picked up the bike). What...