I wanted to provide an update regarding my experience with Tim and the ECU reflash process. Unfortunately, things have gone from bad to worse.
Before sending the ECU to Tim, it was in perfect working condition. The bike had just been at Miami Cycles the day prior to shipping, and Mike, the shop owner, confirmed it was fully functional. After receiving the ECU back from Tim, the bike won’t start, and I get an ER-4 (ECU malfunction) error with a blinking temperature gauge.
Tim attempted to reflash it twice, and both times, the same issue occurred. Instead of diagnosing the problem or testing the ECU upon receipt, he blamed the failure first on “X-ray machines in USPS” and then accused me of sending him a broken ECU to “swindle” him.
What’s more frustrating is that Tim never provided clear shipping instructions, such as using an anti-static bag. And after the ECU was damaged, he conveniently decided that I didn't disconnect the battery and didn't use an anti-static bag and this was the cause and blamed me for the mistake.
Despite claiming to have “flashed thousands” of these ECUs, Tim’s handling of my situation has been completely unprofessional. Communication was abysmal—he hasn't responded to emails, didn’t answer office phone calls, and provided no transparency throughout the process. When I did finally get a response, he was rude, dismissive, and unwilling to share the costs or take any responsibility for the damage.
In the end, I was forced to buy Tim’s “loaner” ECU for $800 just to have a functional bike again. On top of that, I’m out $550 for the reflash service that didn’t work and shipping costs for three separate shipments. This has left me with a total loss of over $1,400 and extremely frustrating experience overall.
I felt it was important to share my experience here, given Tim’s strong reputation on this forum. While others may have had positive results, I urge anyone considering his services to proceed with caution and be prepared for a lack of accountability if things go wrong.
