It was one of those mornings where I woke up and I was busy from that moment and for another three hours -- and I still had an hour before I even had to be at work at 9am.
So on the way to work, I decide to have a little breakfast and stop by the local Waffle House. There's not many of them in St. Louis, but I grew up in south Mississippi where there are literally three Waffle Houses within a mile of each other on Highway 49 and all three busy 24/7.
If you haven't been to one, it's basically a diner. There's no wireless headsets or touch screen registers. The waitresses takes your order on a yellow ticket and then barks the order to the line cook just a few feet away. And your witness to this whole process. While they're preparing your order, another waitress is barking her order from another customer. The cook has no LCD monitor tracking your order -- he's just keeping track of it in his/her head.They've got their own lingo... they've got their own system. And you know what? It ******* works. That's what struck me this morning more than anything... it ******* works.
We've all eaten at fast food places that have the assembly lines and systems that pretty much hold the hands of the workers back there in terms of keeping track of what the hell they're supposed to be doing. And I have no doubt you've had the same experience I've had... that you probably double check your order when they hand it to you because you've had them mess up your order not once... or twice... but you've probably experienced it several times. Over the course of history with fast food.
And when I think of all the times I've eaten at a Waffle House -- and at one point when I was a bouncer it was pretty much every night after the honky tonk closed -- I've never once recalled getting a wrong order from Waffle House. Im sure it happens because humans **** up. But I bet the ratio of it happening in a Waffle House compared to any fast food joint or hell even like a chain dine in like TGIFs or Applebees or a Steak and Shake is really significant.
It was sort of a refreshing thought as I ate my Texas Patty Burger and hashbrowns covered, chunked, and peppered with a cup of coffee. Love me some Waffle House.
So on the way to work, I decide to have a little breakfast and stop by the local Waffle House. There's not many of them in St. Louis, but I grew up in south Mississippi where there are literally three Waffle Houses within a mile of each other on Highway 49 and all three busy 24/7.
If you haven't been to one, it's basically a diner. There's no wireless headsets or touch screen registers. The waitresses takes your order on a yellow ticket and then barks the order to the line cook just a few feet away. And your witness to this whole process. While they're preparing your order, another waitress is barking her order from another customer. The cook has no LCD monitor tracking your order -- he's just keeping track of it in his/her head.They've got their own lingo... they've got their own system. And you know what? It ******* works. That's what struck me this morning more than anything... it ******* works.
We've all eaten at fast food places that have the assembly lines and systems that pretty much hold the hands of the workers back there in terms of keeping track of what the hell they're supposed to be doing. And I have no doubt you've had the same experience I've had... that you probably double check your order when they hand it to you because you've had them mess up your order not once... or twice... but you've probably experienced it several times. Over the course of history with fast food.
And when I think of all the times I've eaten at a Waffle House -- and at one point when I was a bouncer it was pretty much every night after the honky tonk closed -- I've never once recalled getting a wrong order from Waffle House. Im sure it happens because humans **** up. But I bet the ratio of it happening in a Waffle House compared to any fast food joint or hell even like a chain dine in like TGIFs or Applebees or a Steak and Shake is really significant.
It was sort of a refreshing thought as I ate my Texas Patty Burger and hashbrowns covered, chunked, and peppered with a cup of coffee. Love me some Waffle House.