I never trust reviews on a manufacturer/factory store website unless I have had prior good experiences with them. 4.5-5 stars with 1k reviews on Amazon however is good as gold with the only exception being a factory defect that would probably be taken care of immediately by said reputable vender.
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If you search Amazon for Xelement jackets... which are sold by Leatherup... you will find virtually all the reviews are excellent... a few are not, but majority are.
Similar to PC vs MAC, how can we knock or put down what we don't actually know since we have not used it? I have used Leatherup and have absolutely no issues... have the guys that are knocking leatherup actually used them???? Hmmm.....