Rusty McNeil
Well-Known Member
I think I mentioned before what a pile of crap the SRX my wife has is.
Its been in the shop more times than we can even begin to count for many reasons, mostly relating to computer software issues that are so invasive they reach into every crevice of vehicle function and foul it up; Even down to trying to open the ******* doors or roll the windows down, deciding how hot or cold you want it, deciding what gear to be in at various throttle opening etc.
Every time they update the software with a new Revision Issued from Cadillac it caused a new problem, giving me the feeling that Cadillac is struggling with the problems themselves.
They are trying to do way too much fancy **** as far as I'm concerned. Her Infinity FX35 racked up 130,000 and never went to the dealer one single time except for oil changes and it was plenty "fancy" in my redneck opinion.
At this point I'm hoping most the issues are resolved (fingers crossed)
The dealership has been just as embarrassed as we are pissed off; And has been great to deal with and has given her a loaner every time its been in.
Her warranty was about to expire at 50,000 miles.
Cadillac (not the dealer) just issued Michelle a bumper to bumper one year, 15,000 mile warranty extension, and also offered to trade it for "a vehicle of equal value" if that's what she wanted.
I know how messy that could get as far as determining "equal value"...don't really want to go there.
While not happy with the car I will say I'm happy with the dealer and Caddy for standing behind it.
I'm just not sure now whether to keep it or enter into the whole fiasco of the "equal value" determination. I guess I have a year or 15,000 to make up my mind.
What would y'all do??
Its been in the shop more times than we can even begin to count for many reasons, mostly relating to computer software issues that are so invasive they reach into every crevice of vehicle function and foul it up; Even down to trying to open the ******* doors or roll the windows down, deciding how hot or cold you want it, deciding what gear to be in at various throttle opening etc.
Every time they update the software with a new Revision Issued from Cadillac it caused a new problem, giving me the feeling that Cadillac is struggling with the problems themselves.
They are trying to do way too much fancy **** as far as I'm concerned. Her Infinity FX35 racked up 130,000 and never went to the dealer one single time except for oil changes and it was plenty "fancy" in my redneck opinion.
At this point I'm hoping most the issues are resolved (fingers crossed)
The dealership has been just as embarrassed as we are pissed off; And has been great to deal with and has given her a loaner every time its been in.
Her warranty was about to expire at 50,000 miles.
Cadillac (not the dealer) just issued Michelle a bumper to bumper one year, 15,000 mile warranty extension, and also offered to trade it for "a vehicle of equal value" if that's what she wanted.
I know how messy that could get as far as determining "equal value"...don't really want to go there.
While not happy with the car I will say I'm happy with the dealer and Caddy for standing behind it.
I'm just not sure now whether to keep it or enter into the whole fiasco of the "equal value" determination. I guess I have a year or 15,000 to make up my mind.
What would y'all do??